Terms of Service

These draft terms govern access to flippinCalendar provided by [Business name] ([Company registration number]). By creating an account or using the service, you agree to these terms on behalf of your business.

1. The service

flippinCalendar provides online booking, team scheduling, customer messaging, and AI concierge features (text and voice) for businesses in South Africa and elsewhere.

2. Accounts and eligibility

You must be authorised to act for your business. You are responsible for activity under your account and for keeping sign-in credentials secure. Authentication is provided through Supabase Auth.

3. Access and fees

• All flippinCalendar features are currently included at no cost while the service is in preview.
• We reserve the right to introduce paid plans or fees in the future. Any such changes will be communicated in advance and apply only to future access periods.
• Refunds are handled at our discretion unless required by applicable consumer law.

4. Acceptable use

You agree not to:

• use the service unlawfully or to harass others;
• attempt to bypass security or quotas;
• upload malware or infringe third-party rights;
• use AI features to generate unlawful, deceptive, or harmful content.

You are responsible for content on your public booking site and for obtaining any consents required from your customers.

5. AI concierge

AI responses are generated automatically and may be inaccurate. You must review critical bookings and not rely solely on the concierge for regulated or high-risk decisions. Voice and chat processing is provided by ElevenLabs under their terms.

6. Availability and support

We aim for high availability but do not guarantee uninterrupted access. Maintenance, third-party outages, or force majeure may affect the service. Support contact: [support@flippincalendar.co.za].

7. Intellectual property

flippinCalendar, its software, and branding remain our property. You retain ownership of your business data. You grant us a licence to host and process your data to operate the service.

8. Limitation of liability

To the fullest extent permitted by South African law, we are not liable for indirect or consequential damages, or for loss of profits or data. Our aggregate liability for any claim relating to the service is limited to the fees you paid to us in the twelve months before the claim.

9. Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms or non-payment. On termination, export your data promptly; we may delete data after a retention period.

10. Governing law

These terms are governed by the laws of the Republic of South Africa. Disputes are subject to the exclusive jurisdiction of South African courts, unless mandatory consumer protections provide otherwise.

11. Changes

We may update these terms. Continued use after changes constitutes acceptance. Material changes will be communicated via the dashboard or email where practicable.